What type of food is fed to my pet?
Dogs are fed twice a day, at 9am & 3pm Freshly cooked meat's in chicken & vegetable, lamb & vegetable, or beef & vegetable varieties, with dried food. from D&D Pet Foods www.dndpetfoods.com.au
Cats are fed Fresh Whiskas varieties in the morning with having dried Whiskas food, all day.
Special diets are catered for, but please contact us to enquire about this service.
What type of vaccinations does my pet need?
Dogs require C5 vaccination, If you need to have your dog vaccinated prior to boarding with us, the vaccination must be performed at least 2 weeks prior to boarding.
Cats require F3 vaccination, If you need to have your cat vaccinated prior to boarding with us, the vaccination must be performed at least 2 weeks prior to boarding.
What happens if my pet becomes ill?
We have a vet oncall 24hrs a day, 7 days a week, this cost is passed on to you, but don't worry, we have a good rate with our Vet, so it will not cost you a arm & leg, we can handle 99% of any thing that may come up.
What happens if there is a firer?
We have a solid brick building, with no timber to burn, we have our own Power & water supply, they will be enclosed inside, with our own sprinkler system on if needed, so you can rest ashore we have it covered.
How Do I know if i have a Booking ?
All our customer are given there own ID number, we use this number to make a booking, so if you have a booking number, you can be 100% sure about your date we are holding open for you. You only need to have a booking number, for the school holidays. Booking number are only given out after a deposit has been paid, so make 100% sure of your dates, because you will be charged for us holding those dates open for you. ( date you ask for you will be charged for those dates in full even if you come back early)
How are your rates calculated?
We Charge by the "Day", not per night, So you have all Day, to pick up or drop off your Pet. Drop off or Pick-up times are our opening Times. Monday 7.30am to 5.30 pm, Tuesdays to Saturday, 8.00am - 5.30pm, Sunday & Public Holidays 3pm - 5.30pm. We do not answer the Phone out side of these hour.
What about refund if I come back early?
All dates you have booked, you will be charged for those Dates, There will be no refund if you change your mind or come back early.
We will refund booking, less $20.00 for change of paper work or any bank Credit card charge if within 30 Day notice from Dates you have Booked, Out side 30 days there will be no refund,
What methods of payment do you accept?
We accept Visa, Mastercard, cheque and cash or Direct Deposit payments. BSB 033-053 Acc 33-5323 Westpac If paying by any credit card, 2.5% surcharge applys to all types of card payment.
Do the pets play together
We only ever allow two dogs to play together, at any one time. Playmates are selected from a similar breed and size to help ensure your pet has as much fun as possible during all day Play time. We do not Allow cats to play with one another, unless they are from the same family. Your Dog must be able to share an Exercise yard with another dog, or if you want to have the whole yard, for your own pet, that will be an extra charge. Unless you have 2 dogs.
32-34 Ashley Rd Yarrambat VIC, 3091 Australia Ph: (03) 9436 1252 Mobile: 0417 223 346 © Copyright 2010