What type of food is fed to my pet?
Our diets are premium quality and served fresh daily. Special veterinary diets need to be supplied and will be given according to your instructions. Dogs are fed twice a day, at 9am & 3pm Freshly cooked meat's in chicken & vegetable, lamb & vegetable, or beef & vegetable varieties, with dried food & Fresh chicken eggs, as we have over 200 chicken on site. All food is supply by D&D Pet Foods www.dndpetfoods.com.au
Cats are fed Fresh Whiskas varieties in the morning with having dried Whiskas food, all day.
Special diets are catered for, but please contact us to enquire about this service.
How do you care for my Pets?
Well in a nut shell at 7 am dogs & cats have there out side play area door open, they are fee to run in & out as they please, we play a small game with them to make sure all is well. Then all Medication is taken care of, about 7.45am. While this is happening the room's are all disinfected & hosed out cleaned top to bottom, bedding is changed water bowl's cleaned & filled with fresh water. Then around 8.45am dogs & cats are back inside then fed, the out side grass runs have any mess cleaned up, with water bowls cleaned & filled. 9.30am doors are open for the day, so they can go play with the many toys we have or any dogs that need a play mate we will find them one. The staff have to walk through & check on all the Pets every 30 minutes, to make sure there are no problem with any of them. 10.30 Pets going home are washed, 3pm Pets are back inside, for dinner, 3.40pm they are back out side, with staff picking up bowls, cleaning the area. We then have a bit of fun with them playing ball or running around, before they are bedded back down for the night, that will settle any food they have eaten. Medication is given at 5.30pm as needed, then they are ready for sleep for the night. As they have had a great day playing running around, we find they will sleep all night long with out any problem, just like us after a hard days work.
Do you give any other discount?
Yes we can give you up to 99.9% discount, all you have to do is pay 99.9% the staff wages do 99.9% of the cleaning and pay 99.9% of my mortgage & other cost, I am only to happy to help you with any discount you need, as my work load does not change no matter how long your stay with us.
Can I come in to bed my own dog or Cat down?
This question is asked a lot, the main reason why you are not allowed into the bedding down area, is for safety reason, noise levels are very loud with dogs moving around within the kennel all the time, owner coming picking up there own dogs. Insurance does not cover us if any one slips over ect, also the dogs become very unsettled with strange people they don't know. We have found it in the best interest of the dogs, to have the smallest amount of movement within the kennels.
What type of vaccinations does my pet need?
Dogs require Yearly C5 vaccination, If you need to have your dog vaccinated prior to boarding with us," We can do this for you " cost $35 for dog's and $25 for Cat's. The Vaccination must be performed at least 2 weeks prior to boarding with us, ( This will help stop the spread of Kennel cough ). Do not try to have it done on the same day of Boarding.
Cats require F3 vaccination, If you need to have your cat vaccinated prior to boarding with us, the vaccination must be performed at least 2 weeks prior to boarding. Feline 3 Vaccine: Kittens: Vaccinate at 6-8 weeks then 12 weeks. A third injection at 16 weeks is recommended. Immunity will not be established until 2 weeks after the second injection. Adults: If never previously vaccinated, give 2 injections 1 month apart. Thereafter give a booster every 12 months. Leukaemia Vaccine: Do not vaccinate pregnant queens. Unvaccinated Cats and Kittens: Give 2 doses 3 weeks apart. Kittens should be over 9 weeks old when receiving the first dose. Thereafter give a single shot yearly. Canvac BB: Puppies: Vaccinate twice at 12 then 16 weeks of age. All other as for Parvac as above. Both may be given together.
Information about Kennel cough.
Infection Both viral and bacterial causes of kennel cough are spread through the air by infected dogs sneezing and coughing. It can also spread through contact with contaminated surfaces and through direct contact. It is highly contagious, even days or weeks after symptoms disappear. Symptoms begin usually 3 to 5 days after exposure. The disease can progress to pneumonia. Symptoms can include a harsh, dry hacking/coughing, retching, sneezing, snorting, gagging or vomiting in response to light pressing of the trachea or after excitement or exercise. The presence of a fever varies from case to case. The disease can last initially from 10-20 days and can rebreak when the dog is put into a stressful situation which puts stress on the dog's immune system. Diagnosis is made by seeing these symptoms; having a history of exposure is also helpful but not always found, as kennel cough is easily spread through contact of other dogs with contaminated surfaces such as the ground parks where dog play, toys, and sidewalks. Treatment and prevention See also: DA2PPC Vaccine Antibiotics are given to treat any bacterial infection present. Cough suppressants are used if the cough is not productive (nothing is being coughed up). Prevention is by vaccinating for canine adenovirus, distemper, parainfluenza, and Bordetella. In kennels, the best prevention is to keep all the rooms well disinfected. This is why you will find a funny smell at time on the dogs, due to the disinfection used to clean the floors. We use Hospital strength odor-air for all floor areas. .
What happens if my pet becomes ill?
We have a vet on call 24hrs a day, 7 days a week. We also offer Palliative care for sick or Injured, geriatric & insulin dependent Pet's, but don't worry, we have a good rate with our Vet, so it will not cost you a arm & leg, we can handle most of any thing that may come up. We will call you to let you know, about any thing major.
What happens if there is a firer or Flood?
We have a solid brick building, with no timber to burn, we have our own Power & water supply, they will be enclosed inside, with our own sprinkler system on if needed. We are on top of a hill, so no need to worry about flooding here, we have it all covered.
How Do I know if i have a Booking ?
All our customer are given there own ID number, we use this number to make a booking, so if you have a booking number, you can be 100% sure about your date we are holding open for you. You only need to have a booking number, for the school holidays. Booking number are only given out after a full Payment has been made, so make 100% sure of your dates, because you will be charged for us holding those dates open for you. ( date you ask for you will be charged for those dates in full even if you come back early)You have to pay in full on drop of, if not you will be turned away.
How are your rates calculated?
We Charge by the "Day", not per night,"( If you only want a few days over Xmas Easter you WILL incur minim booking charge for some date's not all )" There is a 10% loading on all Xmas & Easter booking, due to our higher Labour cost with staff ect. You have all Day to pick up or drop off your Pet. Drop off or Pick-up times are our opening Times. Monday 7.30am to 5.30 pm, Tuesdays to Saturday, 8.00am - 5.30pm, Sunday & Public Holidays 3pm - 5.30pm. We do not answer the Phone out side of these hour.
What about refund if I come back early or change my mind?
All dates you have booked, you will be charged for those Dates in full, There will be no refund if you change your mind or come back early. We will refund your booking, less $35.00 for change of paper work but not any bank Credit card charge's from the bank, if you give us in writing. 30 Day notice before the Dates you have Booked, Out side of 30 days there will be no refund, ( unless your Pet died, we offer Palliative care for sick or Injured, geriatric & insulin dependent Pet's, so there no reason why you can not come into the Kennels for your booked Holiday., (you will need to show a Vet report for a refund that state your pet can not be looked after by us.)
What methods of payment do you accept?
We accept Visa, Mastercard, cheque and cash. If paying by any credit/debit card, 2.5% surcharge apply s to all types of card payment.( The bank take that money not us ) so please bitch to them.
Grooming of my Pets
Dogs staying for 5 days or longer receive a complimentary Hydro bath only, for difficult longer coats taking more than 45 minutes will be charged accordingly. Bathing and grooming can be arranged for shorter stays for a small fee. We are very fortunate here that all our staff, have been trained, in grooming of a variety of basic dog clipping styles. Additional grooming or clipping is available while your dog is staying at John's Pampered Pooch or you can arrange an appointment to have your dog groomed/clipped. At any other time, Please feel free to discuss this with our staff at any time. Any pets with large knots or matting will be cleaned at our discretion and a fee will be charged accordingly. All pets are examined for flea burden; flea treatment will be administered when necessary and charged accordingly.
Do the pets play together
We only ever allow two dogs to play together, at any one time. Playmates are selected from a similar breed and size to help ensure your pet has as much fun as possible during all day Play time. We do not Allow cats to play with one another, unless they are from the same family. Your Dog must be able to share an Exercise yard with another dog, or if you want to have the whole yard, for your own pet, that will be an extra charge. Unless you have 2 dogs, then your dogs will share the yards on there own, and stay together .
Right of Refusal
Consequences of you not providing us with Personal Information that we consider essential or necessary with Pet ownership detail ect, or your Pet is in an unfit state to board or we are unable to control it because we deemed it unsafe to other Animal boarding here. We regret the inconvenience but may have no choice other than to decline your Booking.
32-34 Ashley Rd Yarrambat VIC, 3091 Australia Ph: (03) 9436 1252 Mobile: 0417 223 346 E-Mail k9kennel@bigpond.net.au < >